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Hi there, José M. Spanish atorney. According to European law and spanish law ( Law 4/2012) you as a consumer has a 14 days cooling period to desist of the contract and you do not have to explain your reasons. You must let them know that you desist in a way you could probe in a future. You can send them a burofax What is an special Mail you will find at a post office. You could send them a registred Mail ( certifícate mail) or even to send a notario with your instrutions to their oficcces ( 200 euros cost) Once you do that they have 30 days to give your money back. Read mire here. https://www.revista.uclm.es/index.php/cesco/article/viewFile/121/98