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In order to know what its the penalty if you broke the contract we should study the contract
You have to have one contract, by law, and on it has to be included the penalty if you broke it
ok there was no cash only bank accounts given
Do you have a contract?
Have you signed it ?
yes i have a contract and yed i signed it
when do you signed it?
on the 6th Nov 2012
Ok, the law in Spain is
You had 14 days since you got the contract to broke it without penalty
Now you have to pay the penalty signed
I intend e-mailing them tomorrow should I also send a recorded letter
Sure, everithing you send to them make it in a official way
I recomend you a burofax
when you say Now you have to pay the penalty signed"what do you mean
Another exit for you its to study the law and check if they have amde all the legal formalities on contract
I mean than in your contract has to be the penalty you have to pay if you broke it
Check the penalty on contract in case you broke it, this is the worst they can do against you
And in order to avoid to pay them we have to study if they have make real the legal regulations in the contract
its a big contract split into a lot of sections
Well, you could denounce the contract in the closer consumer protection service, in the city hall, provincia or comunidad autonoma, in order to check for free if the contract its legal
Most of them are not because they are not under the law I have send you and another one, RDL 1 / 2007
If the contract its not legal you do not have to pay anything
I'm back in the UK now is there a contact advice e-mail I could contact would I send them the contract
Consumer service oficce will check it for you for free if you put a claim, a denounce
what does that mean
I mean that the consumer service office in Spain will check for you, for free, if the contract its legal if you put a claim
You could contact with them even being in UK
I see I cant see a clause for cancellation fee in the contract
There its not ? The contract dont tell what happen if you broke it ???
Its not usual
If there its not a penalty in the contract they can do anything againts you
It has to be there for sure
check the contract carefully
And the only way you have in order to avoid to pay its to check that if we could probe that the contract its not legal
And you could check it for free if you put a claim at the consumer ptotecction office in Gran Canaria
If the contract its legal you will have to pay the penalty signed in contract
it does say the member has 14 days from the date of signing the contract during which it may be cancelled at the members discretion should the member cancel he will pay no expenses
Yes thats right
In 14 days the member has the right by law to reject the contract
to broke it
He has not to justificate why he does, he has the right to do it by law
If he does no penalty could be charged
it does not say anywhere that there is a financial penalty inside the 14 days but they must receive a letter, it says that its not lawful to recieve a payment inside 14 days
Ok, the 14 days are only when we sign the contract
Once we have signed we have 14 days to broke, by law
Now its not your option
Now, if you want to broke ityou will have a penalty
thats good yes?
And you only could avoid to pay the penalty if you probe that the contract its not legal
ok thanks I'll contact them tomorrow to cancel and see what they come back with
Lets see what they tell you
You could contact me tomorrow and we could chat about it
I gently ask for a good evaluation of the service
If you do not do it the site do not pay me
thanks I may do that
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