Hi, I bought a second hand car from a dealer in Castellon Spain on 2nd February this year with a 12month guarantee. On 30th march the car was taken to my local Alpha Romeo garage for a simple replacement of the airflow meter and thermostat( the car had been in a back street garage 3 times to have the parts fitted and each occasion the car had the same problem)I finally persuaded the garage in Castellon to authorise the fitting of proper parts which they completed on 30th march. At 7pm the mechanic called me to tell me he thought there was a problem with the engine and recommended that I do not drive the car. I then suggested he speak to Castellon to inform them. They instructed alpha to investigate the problem. After they stripped the engine they discovered that the oil was black and had not been changed as promised when I bought the car, the piston rings were worn and brittle suggesting that the cars kilometres had been altered. The garage do not want to replace the engine nor pay for the work done by Alpha , who still have the car in storage as far as I know. To date I have not received the matriculation not ITV. I was driving the car on the Castellon garage plates for insurance purposes. As I have tried to get satisfaction from the garage to no avail. To date I do not have a car and have seen the one I bought since march.Surely I am entitled to my money back as they have taken my money fraudulently , I have no legal documents and no car. I assume a 12month guarantee means nothing after 7weeks. Can you offer a solution. My XXXXXXXX@XXXXXX.XXX
What have you tried so far?: Consumer rights. The garage owner said it was my problem because I had time between paying the deposit and paying the balance to check the car. I am sure the owner would have let me strip the car before purchase ! What a joke !,
I am an spanish attorney I am sure you are going to get the satisfaccion you need with a few advises
You have two free ways to cliam and another one, the last one not for free
First one, I sugess you to go to the dealer and ask for an official claim sheet. He is force to give you, if he refuses just in this moment call the police and he will do it for sure
Once you have do that, they will try to mediatate with the dealer, go to consumers office service in Castellon,
SEDE DE CASTELLÓNC/ San Félix, núm. 24. Entres. C12004 CastellónTel.: 680 562 133 - Fax: 961 826 firstname.lastname@example.org
They are look if the dealer has made the legal procedure in the business with you. I tell you that dealers never does, they are forced to give you a bill with the kilometers of the unit and a warranty card who explain all your rights. I am sure he has not done it so he will get a fine, at least 300/500 euros
In adittion, you have the way to contract an spanish attorney who cloud demand the sealer
1 The total fix of the car
2 The amount you has paid plus the cost you has gotten because this deller has scamed you and he knows everything tha the car had wrong and has lied you
All the ways coul be done step by step or at the same time
As you see you have a lot of posibilities to get the car fixed or even your money back
I will be here if you need more help
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