South Africa Law
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If the issue is the medical aid refusing to pay for another brace despite their policy contract stating that they must, then you can refer the matter to the Medical Schemes Ombud.
It is a free service where the ombud will make a decision based on your representations and that of the medical aid on whether the medical aid is obligated, in terms of their contract with you and in terms of the various pieces of legislation on medical aid schemes applicable.
The link I provided will provide you with contact details of the ombud and access to their website, where you will find a brief explanation on how to log your dispute.
I hope this helps you a little bit, but if you have follow up questions before you rate, feel free to ask them at no extra cost. If you are satisfied with the service, kindly rate it positively.
Apologies. Here is the link to the complaints process.
I sincerely ***** ***** your daughter gets the medical assistance that she needs.