1. What I suggest you do is to approach your bank and stop the debit orders immediately. It is going to cost you about R 40 per debit order that is returned, but it is better than R 200. This will put their machinery into operation and they will probably start contacting you.

2. At the same time, write them a letter, clearly identifying the contracts that are in dispute and tell them that you are stopping the debit orders, since you have never contracted with them for those contracts. Inform them that any attempt at blacklisting you, will be met with an application for defamation of character.

3. Then you go to the National Consumer Commission and complain there. Their details can be found at www.nccsa.org.za. You can also complain at ICASA, which you can find at www.icasa.org.za.

4. Once this is sorted out and, provided that neither of the above organizations ordered the service provider to pay you back, sue them through the Small Claims Court to get your money back.

This is the cheapest and quickest way to collect a sum of under R 12 000. Nobody is allowed to use lawyers and the whole process will cost you about R 100.

The Small Claims Court is usually located at your local Magistrates Court and you should ask to speak to the Clerk of the Small Claims Court. They will assist you in issuing a letter of demand and then later a summons.

You will have to represent yourself on a date that will be given to you by the Clerk of the Court, however, this is normally after hours, which means that you do not need to take off work.

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