MorningI have paid Chrysler Jeep and amount of R38 000 for repairs to my vehicle. The issue we reported has not been fixed, Chrysler are fetching the car and having anohter look.I would like to stop the payment of R38 000 from my platinium credit card. FNB advise that I have to ask them for the money back.They had the car for 6 weeks, the problem has not been fixed and in my view they have no idea of what the issue is and they are trying to sort it out by trial and errorAlison Lonsdale(NNN) NNN-NNNN
Phoning FNB to cancel the transaction.
Hi Alison - I know this can be really frustrating. Because you've paid the money I'm assuming that the vehicle is not covered by a warranty. The important issue is to get the vehicle repaired properly. The important point here is that you will enjoy the protection of the Consumer Protection Act which is designed to look after your interests as a consumer. Personally what I would do is let them have another go at resolving the problem but make it clear to them (an email to the dealer principal) that you are not prepared to be pushed around and made to wait another 6 weeks while they try to work out what they should have known from the outset. I certainly wouldn't pay any further funds until the vehicle is properly repaired. Once the repair is done you can decide whether you have received value alternatively whether the matter deserves further attention. If you require further intervention then I would suggest taking the matter further with your bank and the NCC (if necessary) please make sure that you record everything in writing as you will need the paper trail whether for the dealership, your bank or the NCC. I hope this helps and wish you luck. Please remember to rate my service - positively I hope. Regards
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