I've received a final notice from "talk of the office CC" for an account from City of Joburg. I've sent them the information required to process a huge credit on the account of over R60,000 - without any joy.The meter readings should not be based on estimates - this is an empty stand and the W&L are not connected. I've cleared this account in 2010 but since then the estimates have chased up the amounts at an average of R3,500 a month for electricity and sometimes R2,000 for water.I've logged a request to credit the account by asking for updated meter readings, but this has come to naught.All other avenues to attempt to resolve the issue - Mobilitate, calling, faxing and eMailing CoJ and their debt collectors elicited no response.
Supplied relevant information, documents, photos of meters to CoJ and their debt collectors.
Logged a request with CoJ call centre.
Logged a request with Mobilitate to galvanise their assistance.
What a nightmare! My advice is to just keep emailing them all the time even if you send 100 emails it will serve you well at the end. The other option is make a file of all the correspondence with the pictures you took and actually go into council and try and speak to them personally. Its also a nightmare but sometimes you get lucky and find the one person who isn't too lazy to help you sort it out. The other alternative is to send a letter with all your evidence to the Consumer Watch of the Star Newspaper - somehow they manage to get these issues sorted out as well. Good Luck - I hope this works. Let me know if I can assist further and please remember to rate my answer positively otherwise I don't get paid. Regards
All areas of commercial and contract Law - specialist in property advice.
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