i took my mercedes benz ckl500 for a service yesterday, only discover that i was sold 2006 vehicle as 2007 model. (this was only picked up as they advised my motor plan is expiring shortly) i have all the docs to proof this. what is my recourse or my rights as a consumer. my vehicle is bank financed and insured as 2007 model.
Province: western province
we have made contact with the dealers and are awaiting a response. but i need to know my rights and what course of action we can take.
Good day. This is an info request to assist you better. Please continue on this thread.When did you buy this vehicle?
29 october 2010
You would be able to claim for a reduction of the purchase price, which would be the difference between what you bought it for and the price that you would have bought it for if you knew it was a 2006 model. Should the dealership not accede to your claim or you cannot reach any other alternative settlement, you have two options:1. You can refer the matter to the Motor Industry Ombudsman at www.miosa.co.za, which is an inexpensive/free service.2. If they cannot assist or they cannot assist satisfactory, then you can sue the dealership for the difference as explained above.
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L.LB, Civil and criminal litigation, contracts, labour and family law
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