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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 595
Experience:  Computer Software Support specialist for more that 10 years
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I tried to connect got lost, del windows 10, attempted to

Customer Question

I tried to connect got lost
JA: What kind of computer do you have?
Customer: del windows 10
JA: Have you installed any updates recently?
Customer: attempted to upgrade free Malware submitted download got message that computer could not accept
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Software
Expert:  Richard Kresslein replied 12 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Richard Kresslein replied 12 days ago.

I​ can either connect to your computer remotely and resolve this issue with the message for you or I can send you a link to a Malware removal program that I recommend. Which would you prefer?

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