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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 594
Experience:  Computer Software Support specialist for more that 10 years
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I'm a DOD employee. ordered the software, got a link that

Customer Question

I'm a DOD employee. ordered the software, got a link that was a zillion characters long, tried to type it in but must have messed it up. I've got the product code... significantly less characters. Any suggestions?
JA: Which software or app can I help with?
Customer: message says "installyour mcafee software"
JA: What have you tried so far with your Mcafee software?
Customer: just tried to enter the link address
JA: Anything else you want the software expert to know before I connect you?
Customer: nope
Submitted: 11 days ago.
Category: Software
Expert:  Uranweb replied 11 days ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

You usually do not need to type the link, you can just click on it or copy it to the browser.

I can help you with this using remote Support Assistance if you'd like

Expert:  Uranweb replied 11 days ago.

Do you still require assistance on the issue?
Will be waiting for your reply.

Expert:  Uranweb replied 9 days ago.

It has been a couple of days without a response, so I will go ahead and opt out of this question as other experts may be able to assist you at a different time. You can respond to this question at any time to let us know that you are ready to continue.

Expert:  Michelle replied 9 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please explain the problem a bit more in detail.