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Richard Kresslein
Richard Kresslein, Computer Hardware Engineer
Category: Software
Satisfied Customers: 124
Experience:  3+ Years in Tech Support
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How do I get lightroom2 to open on my Mac. it keeps telling

Customer Question

how do I get lightroom2 to open on my Mac. it keeps telling me that it won't open it because it is from an unknown source.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: It is a Mac desktop and running sierra 10.12.4
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Software
Expert:  Richard Kresslein replied 9 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Richard Kresslein replied 9 days ago.

Please let me know when you are ready and I will walk you through the steps to enable the installation of Lightroom 2.

Expert:  Richard Kresslein replied 9 days ago.

I will go ahead and paste the steps here so you can follow them whenever it is most convenient for you.

To change the settings preventing you from installing Lightroom:

Open the Apple menu (top left corner) > System Preferences > Security & Privacy > General tab. Under Allow applications downloaded from select Anywhere

Now try to install the program again and it should work.

Expert:  Richard Kresslein replied 9 days ago.

Please let me know if this works for you. If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top right corner of this page. Thank you, ***** ***** a great day!

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