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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 595
Experience:  Computer Software Support specialist for more that 10 years
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I have forgotten my password on my main account,

Customer Question

I have forgotten my password ***** my main account, can I change password ***** I can access ClawsPaws1?
JA: Have you contacted anyone about your account?
Customer: That is what I thought I was doing now...Who are you?
JA: I am Pearl, the Software Technician's Assistant.
Customer: Can you help me access an account when I have forgotten the password>
JA: Have you installed any updates recently?
Customer: My husband did I believe, but that should not have anything. I just have forgotten the password ********@******.*** and need to change it so I can get into that screen name
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Software
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

1. Please click on this link

2. On the Sign In screen, click Forgot Password?

3. Type your Username or email address in the first text box and then click Next.

4.Follow the onscreen instructions

Let me know the results please

Thank you

Expert:  Mr.Med replied 1 month ago.

Has everything worked out, Do you still need help?

Customer: replied 1 month ago.
Expert:  Mr.Med replied 1 month ago.

Did you reset your AOL password *****?

Expert:  Mr.Med replied 1 month ago.

if you need further assistance please reply back to me and i will gladly continue to help

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