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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 594
Experience:  Computer Software Support specialist for more that 10 years
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Well it must have changed to a new format. i cannot get

Customer Question

well it must have changed to a new format. i cannot get anythhing to work on it. I have tried to get back to origina; page and can't now it tells me we can not get my old info from my old yahoo acct. which also brings me to the problem of my airline tickets were emailed tomy old yahoo acct cause I didn't know you guys were changing things arpund or else I must haveone mega vrus that screwed up m
JA: How long have you had this issue with your Yahoo account?
Customer: since yesterday afternoon
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes...have had problem putting in a password ***** my account would put in new pw it wpu;d work once and then was told it wasno good or not found in system and i did this probably 10 times you can check that on line in my yahoo acct. thanks
Submitted: 1 month ago.
Category: Software
Expert:  Kris Rodgers replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 1 month ago.

Hi,

It sounds like you have given an app perdition to connect to your account.

Would it be OK If I connected and went over this?

Regards

Kevin

Customer: replied 1 month ago.
some serious help here pls do....i need
Expert:  Kris Rodgers replied 1 month ago.

It seems there is an issue with your account

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