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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
The majority of the time, it shows as free until the program is opened up and 'upgraded'. This may
be the case. We will need to troubleshoot and figure out where you are in the process so far.
Who did you order the security from? There are thousands of providers.
You said you got the email link with activation code. We will need that too.
Was it a download in the email/from the site that you used and what version did you chose?
(ensuring it was for windows 7 and 32 or 64 bit depending on your system.
When it opens up? does it run correctly, even in the free version?
okay, for now, we have to finish up written until we can get past the remote as it didnt go thru.
I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the blockFor further information you can call our customer service department.1.***-***-****
Ok, I didnt understand the working from upgrade to free avast?
did you already have avast free version on that pc? and then they told you to download again?
Normally, it requires the free version to just enter the code to upgrade.
I am not sure which order you did this in? Or is this the first time you ever put it on your pc?