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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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Cant get my software to load after last update for it on

Customer Question

Cant get my software to load after last update for it on windows 10.
JA: What kind of computer do you have?
Customer: HP Touchsmart 2009 build
JA: Have you installed any updates recently?
Customer: last 1 installed was one of yours on 5/12 I believe, took 3 times and didn't work after the restart
JA: Anything else you want the software expert to know before I connect you?
Customer: no, just want to get it back running full again
Submitted: 12 days ago.
Category: Software
Expert:  John replied 12 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Could you please provide the following details.

What software are you trying to load ?

Was this software working properly before this update?

Thank you

Note: - If you are getting a secure remote assistance message its optional so feel free to ignore it and continue in this chat page. Please answer my above questions so that i can help you better. Use the reply box just below type the reply in it and click on send.

Expert:  John replied 12 days ago.

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Customer: replied 12 days ago.
Avast Internet Security Premium addition update . it was completed on 5/12/2017 system shutdown and when I got back from work that night, wouldn't load ((system said it was a set up error
Expert:  John replied 12 days ago.

To clarify you can boot windows 10 but Avast anti-virus isn't working am i correct?

Expert:  John replied 12 days ago.

Before doing remote support could you clarify my above question which is you can boot windows 10 but Avast anti-virus isn't working am i correct?

Expert:  John replied 11 days ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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