How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have Vista operating system, and an older version of Adobe

Customer Question

I have Vista operating system, and an older version of Adobe now I need to print my income taxes from Turbo and they use a form of Adobe that is not supported by my operating system. What can I do. The copies are all blurred and not readable. Please help....
JA: How much experience do you have with this particular machine?
Customer: My
JA: Have you installed any updates recently?
Customer: I have many years experience using my computer with Turbo Tax. This year I see where Turbo Tax is only using a version of Adobe that does not work with Vista
JA: Anything else you want the software expert to know before I connect you?
Customer: No
Submitted: 7 days ago.
Category: Software
Expert:  arsufi2002 replied 7 days ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

Expert:  arsufi2002 replied 7 days ago.

Can you share the pdf file which is generated by turbo tax..

Expert:  arsufi2002 replied 7 days ago.

Use attachment button to upload file

Customer: replied 7 days ago.
I have no idea how to add this to favorites. I certainly do not know how to upload the Adobe file. The name of the file is Adobe Acrobat Reader DC. When I tried to download it Vista operating system was not an option so I may not have it although something is causing my copies to be very distorted.
Customer: replied 7 days ago.
I absolutely do not want you to connect to my computer. I just need to know if there is some other way to print PDF files using Vista.
Expert:  arsufi2002 replied 7 days ago.

wait

Expert:  arsufi2002 replied 7 days ago.

Please download and run below tool on your computer

http://www.justanswer.com/remotedesktop/join.aspx?Session=333954ad-b677-4a86-8339-d8d15935bbae

Procedure:

1: Click above link

2: Click "I Agree"

3: Click "Download"

4: Double click program to run after download

Expert:  arsufi2002 replied 7 days ago.

Is it done..

Customer: replied 7 days ago.
I will not pay extra for you getting into my computer. I am not happy with this response. Can you help me with my problem or not.
Expert:  arsufi2002 replied 7 days ago.

You don't have to pay extra for remote support..

Just install the tool

Expert:  arsufi2002 replied 7 days ago.

What's the status