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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 594
Experience:  Computer Software Support specialist for more that 10 years
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My google page is stuck so that the right hand side is not

Customer Question

my google page is stuck so that the right hand side is not there, so I cannot scroll
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: it is HP windows 10
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: about 3 years ago....have only tried turning on and off
JA: Anything else you want the computer expert to know before I connect you?
Customer: the the loading has bee painfully slow the last week.
Submitted: 2 months ago.
Category: Software
Expert:  Jon replied 2 months ago.

Hi my name is***** me to briefly go over your original question so I don't miss any details.

Expert:  Jon replied 2 months ago.

The best thing would be for me to remote assist you so I can take a look at what you are describing. If you would like for me to please do the following:

To remote connect please do the following on your computer:

  1. Go to: https://get.teamviewer.com/jonjatech
  2. Wait for the file to download
  3. Open the downloaded file
  4. Double click the team viewer icon to connect
Expert:  Jon replied 2 months ago.

Did you still need help? Please let me know.

Thanks for your time.

Expert:  Jon replied 2 months ago.

It has been a couple days without a response so I will go ahead and opt out of this question as other experts may be able to assist you at a different time. You can respond to this question at any time to let us know that you are ready to continue.

Expert:  caraleneK replied 2 months ago.

My name is***** will do my best to provide the right answer to your question. Please note I waiting for your responds to help you..

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