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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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Thank you. Trying to install Photoshop onto my computer,

Customer Question

Hi thank you. Trying to install Photoshop onto my computer, taking a copy from my daughter's / husband's computer (she did not bring her computer with her on vacation and now wants to work on it) Error code 6 appeared. Can you help?
JA: How much experience do you have with this particular machine?
Customer: Not much - my wife's.
JA: Have you installed any updates recently?
Customer: No. Only the required Javascipt which was working fine on mine (I'm trying to travel tomorrow and DO NOT want to leave my own computer behind!)
JA: Anything else you want the software expert to know before I connect you?
Customer: no, just some help!
Submitted: 1 month ago.
Category: Software
Expert:  Richard Kresslein replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Richard Kresslein replied 1 month ago.

Could you please tell me if you are trying to install Photoshop from a disk or from a downloaded install file?

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