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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 6656
Experience:  Computer Software Support specialist for more that 10 years
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It is saying it won't let me open my page because I am

Customer Question

It is saying it won't let me open my page because I am trying to open up my page with a false identity. I have no idea whats going on because I have had my facebook page for years
JA: When did you last use the account?
Customer: Last night. I was watching a video and my battery went dead
JA: Have you installed any updates recently?
Customer: I had some work done to my computer about three or four weeks ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Software
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 2 months ago.
Windows not Mac
Expert:  Jess M. replied 2 months ago.

Thank you for writing back with that information.

On your Windows computer, are you using Internet Explorer as your web browser?

Also, do you login to your Facebook account using an email address or a phone number?

Customer: replied 2 months ago.
I use a phone number. I'm not sure if I'm using internet explorer
Expert:  Jess M. replied 2 months ago.

Can you please tell me what exactly is the error message that you are getting?

Customer: replied 2 months ago.
When I try to sign on to FB I get "your account has been disabled for pretending to be someone else". I have no idea what Facebook is talking about
Customer: replied 2 months ago.
I was just able to sign into my FB account. Everything is fixed. I no longer need your help
Expert:  Jess M. replied 2 months ago.

This means that someone could have reported your account as a bogus or impostor account, thus your account was blocked.

Please try logging in again using the correct login information and see if your account is re-activated.

Customer: replied 2 months ago.
Ok. Thank you for ur help
Expert:  Jess M. replied 2 months ago.

You're welcome.

When someone reports your account, Facebook locks the account but after further investigation and checking of your account activity, especially if Facebook found out that the report was fake or an error, the account should be re-activated.

I hope that helped.
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Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess

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