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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
To help me better understand, could you tell me if you have already upgraded to FTM 17, or if you still have not received the download?
Have you received the download to install the one you just purchased yet?
I can certainly securely access your computer to help you solve this, however I will not be able to do anything if you do not have the install file for FTM 17. Have you received the install file yet?