How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 595
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am having trouble getting stated with Adobe Pro DC.

Customer Question

I am having trouble getting stated with Adobe Pro DC. Everytime I go to start into the program it asks for my password ***** have changed the password ***** times and the next time I go into the security section it tells me the password ***** ***** I also do not know how to print. Should be the same as an email but no so. I hip the print key it goes through the percentage as to having built the file to print and then nothing. Please help.
JA: When did you last reset your username and password?
Customer: today several times
JA: Have you installed any updates recently?
Customer: updates to what adobe or some other program
JA: Anything else you want the software expert to know before I connect you?
Customer: no my stress is I want this program to work and I want to be able to print some important information out
Submitted: 2 months ago.
Category: Software
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  caraleneK replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Do you want me to log on to your machine to help you. Waiting your feedback

Related Software Questions