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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 595
Experience:  Computer Software Support specialist for more that 10 years
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Cannot open my ftm. Received message saying was not closed

Customer Question

Cannot open my ftm. Received message saying was not closed properly and need to get into TOOLS and click on COMPACT FILE. Spent 2 days trying to get your help.k
JA: What kind of computer do you have?
Customer: HP PC
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: I do not know until I can obtain entrance to the file.
Submitted: 2 months ago.
Category: Software
Expert:  Jay D replied 2 months ago.

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you.

Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant.

We appreciate your patience.

Expert:  Jay D replied 2 months ago.

Can you please explain what you mean by FTM? Jay

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