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Ng Chip Loon
Ng Chip Loon,
Category: Software
Satisfied Customers: 10
Experience:  Director at WhizTech PC Solutions
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Second opinion] When I try to boot my Samsung up it shows

Customer Question

Second opinion] When I try to boot my Samsung up it shows the Samsung logo then goes to the boot menu straight away. The menu has nothing in it and the only other option is the App Menu which only has setup in it. Tried turning it on and off and still keeps with this cycle
JA: What's the model and Operating System (OS) of your Samsung?
Customer: Windows 10 Series 5 Ultra
JA: When did you purchase your Samsung? What troubleshooting have you tried?
Customer: 2013 I believe. Just turning it off and on again about 6 times I guess?
JA: Anything else you want the computer expert to know before I connect you?
Customer: That should be it
Submitted: 2 months ago.
Category: Software
Expert:  Ng Chip Loon replied 2 months ago.

Hi

I am Chip from Singapore.

Hope I can give you my humble advise.

Expert:  Ng Chip Loon replied 2 months ago.

From what I understand, I suspect the laptop hard disk is giving problems and hence unable to load the Windows.

This is a good laptop. Do not throw it into the dustbin.

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