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Hello and welcome to JustAnswer, I look forward to assisting you today. Can you tell me please what it is you are trying to update?
We are an independent support service not affiliated with any specific company. If you would like me to try to assist you I would be happy to continue?
Helli and welcome toJustAnswer. I look forward to help you today. It sounds to me that you computer may be affected by a virus or denial of service attack. I could try and remote in and take a look. Let me know