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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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I am using adobe elements 14, trying to add a title to a

Customer Question

Hello
JA: Hello. How can we help?
Customer: I am using adobe elements 14, trying to add a title to a video, and the function stopped working
JA: What kind of computer do you have?
Customer: Dell laptop, win10
JA: Have you installed any updates recently?
Customer: I don't remember can we check the version?
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 28 days ago.
Category: Software
Customer: replied 28 days ago.
Hello: Where are you on this problem?
Expert:  Dustin replied 24 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 24 days ago.

My apologies that no one has gotten to you sooner on this issue.

Did you still need help with this issue? Or have you sought help elsewhere?

Customer: replied 23 days ago.
I found a solution elsewhere, and do not need any additional help.
Expert:  Dustin replied 23 days ago.

In that case, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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