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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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I am using adobe elements 14, trying to add a title to a

Customer Question

Hello
JA: Hello. How can we help?
Customer: I am using adobe elements 14, trying to add a title to a video, and the function stopped working
JA: What kind of computer do you have?
Customer: Dell laptop, win10
JA: Have you installed any updates recently?
Customer: I don't remember can we check the version?
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Software
Customer: replied 2 months ago.
Hello: Where are you on this problem?
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

My apologies that no one has gotten to you sooner on this issue.

Did you still need help with this issue? Or have you sought help elsewhere?

Customer: replied 2 months ago.
I found a solution elsewhere, and do not need any additional help.
Expert:  Dustin replied 2 months ago.

In that case, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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