How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 595
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

When I open a CAD drawing, the cursor does not appear either

Customer Question

When I open a CAD drawing, the cursor does not appear either in the work space or on the tool bars. How can I recover the cursor within the CAD window?
JA: What kind of computer do you have?
Customer: It is a laptop - HP Paviliion
JA: Have you installed any updates recently?
Customer: Yes. I use LandFX and updated yesterday morning. However, I was in the drawing earlier today and had no problems. Closed my drawing and now cannot use the cursor.
JA: Anything else you want the software expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Software
Expert:  PC_Wizzard replied 4 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Please try to set the profile current

Tools>Option - Profile Tab and click Set Current

Expert:  PC_Wizzard replied 4 months ago.

You can also try the following id issue persist

Disable the "smooth line display" under the Graphics Performance window.

  1. Type "GraphicsConfig" in the command line.
  2. Uncheck "Smooth line display"
Customer: replied 4 months ago.
The cursor has now appeared but I do not get a response when I click on Tools. Also tried to type in command line - Graphicsconfigure but it as if there is no connection. I am not allowed to type in command line.
Expert:  PC_Wizzard replied 4 months ago.

Please close Autocad

Right click Autocad and run as administrator and try the command again.

Customer: replied 4 months ago.
Ran as administrator. Now back to no cursor. I paid for LandFX support so I will contact them.
Expert:  PC_Wizzard replied 4 months ago.

No problem

Please also see if you've got the latest service packs installed.

Customer: replied 4 months ago.
Will do. Thanks for your help.

Related Software Questions