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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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Message from McAfee yesterday told me my computer was at

Customer Question

Message from McAfee yesterday told me my computer was at risk and I had to purchase a 2 year subscription for it to be fixed. This new subscription starts 10th Jan 2019 and expires 10th Jan 2021! As my current subscription is valid until August this year I am at a loss to understand why it was necessary to purchase this, particularly in view of the dates. Please explain.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My machine is a Dell and I don't know the operating system as my sons set it up for me.
JA: Have you installed any updates recently?
Customer: Not to my knowledge,
JA: Anything else you want the software expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Software
Expert:  Elgin Vega replied 1 month ago.

Hi, my name is***** will try my best to help you resolve this request.

Lets try a remote session using teamviewer so I can check the message displayed from McAffee.

To download teamviewer go to this link.

https://www.teamviewer.com/en/

After installation, open it and give me the ID and password *****

Customer: replied 1 month ago.
I would like a refund of the payment please as I found this site of no help whatsoever.
Loraine Baldock

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