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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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I bought a WalMart LiveSafe 2015 retail card with a key code

Customer Question

I bought a WalMart LiveSafe 2015 retail card with a key code and it won't install. Can you help me?
JA: How much experience do you have with this particular machine?
Customer: It is a Dell laptop running Windows 7 Professional. I have had only a few problems with it. It also has MS Office 2010 installed.
JA: Have you installed any updates recently?
Customer: Microsoft Security Essentials is what I've been using. One anomaly I noticed is that is says it's not loading, but then when I update, I see that the last update went through. I don't know if that is helpful to you.
JA: Anything else you want the software expert to know before I connect you?
Customer: Is's a Dell Latitude with Core i5.
Submitted: 1 month ago.
Category: Software
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?