How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask syseng Your Own Question
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 6420
Experience:  Microsoft & Cisco Certified, Linux, 20 years experience
13852270
Type Your Software Question Here...
syseng is online now
A new question is answered every 9 seconds

Shortly after I purchased your porduct, my computer crashed.

Customer Question

Shortly after I purchased your porduct, my computer crashed. It only shows the blue screen of deathy ***death
JA: How much experience do you have with this particular machine?
Customer: I have had it for years
JA: Have you installed any updates recently?
Customer: I just downloaded your product 2 days ago and I got the updated on for $19.99
JA: Anything else you want the software expert to know before I connect you?
Customer: I can't get on my computer. It just gives me the blue screen
Submitted: 2 months ago.
Category: Software
Expert:  syseng replied 2 months ago.

Hello,

My name is David.

Please power up the computer again and immediately start tapping the F8 key until a menu appears. Use the up and down arrow keys to highlight the "Last Known Good" option and then press the Enter key. Next, reboot the computer to determine whether or not the issue is resolved.

Please let me know if the issue is resolved after stepping through the above procedure or if you still need further assistance. Also, please provide positive feedback if you are satisfied with the service.

Thank you,

David.

Customer: replied 2 months ago.
I was able to get my computer running. But it only stays for a short time and then goes back to the blue screen
Expert:  syseng replied 2 months ago.

Ok good. So was it the "Last known good" procedure that you used to get the computer to boot?

Customer: replied 2 months ago.
Expert:  syseng replied 2 months ago.

Ok thanks.

Next perform a system restore which will roll back the computer configuration to the last working state. The following instructions are for Windows 7, so if your computer is running a different operating system please let me know:

Click the Windows Start button then Search and type System Restore in the Search box and then click the System Restore icon that appears in the search list. Click Next when the System Restore window appears and then click a restore point dated prior to when the issue first occurred and click Next. Confirm the System Restore and the restore will be applied and the computer will reboot. Then retest to see if the issue is resolved.
Note that System Restore is reversible and does not impact your personal files.

Please let me know the result.

Thanks,

David.

Related Software Questions