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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this.
What happens when you go to markosun.com/wp-admin ? That is the normal method of accessing all of the administrative features of a Word Press blog.
Since you can't reset the admin password ***** easy way you will need to access your actual WordPress files from your hosting provider. Go to host PhpMyAdmin > select database > select wp-users > In the data, you can change the password ***** username for admin. Please give this a try and let me know the results.
If you aren't comfortable doing that, I can perform these steps for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you.
Please note that in order for me to do this for you, you will need to be able to access your Wordpress files via ftp. If you aren't sure how to do that, you will need to contact the company that hosts your Wordpress Blog and get the ftp instructions and ftp username and password ***** them, before our remote session.
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