Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.
What happens when you try to use Internet explorer?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
What does it show when you try to access you norton account?
Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message.
Please use the reply box below to reply to me.
Thank you for the details.
What message does it show in the Internet explorer ?
Do you have any other web browser installed in the computer like Mozilla Firefox, Chrome or any other,if so can you open web pages in it?
To give you an answer i need to know more details that is why i asked the above questions.
Do you wish to continue with justanswer tech support please let me know?
OK i will request customer service to refund the amount.They will contact you and do the necessary.