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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 552
Experience:  Computer Software Support specialist for more that 10 years
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My Internet Explorer is not working, and I cannot access my

Customer Question

My Internet Explorer is not working, and I cannot access my Norton account
JA: Have you contacted anyone about your account?
Customer: No
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Software
Expert:  John replied 1 month ago.

Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

What happens when you try to use Internet explorer?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

What does it show when you try to access you norton account?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message.

Please use the reply box below to reply to me.

Customer: replied 1 month ago.
It comes up on screen, but it won't allow me access to internet. My Norton is now working.
Expert:  John replied 1 month ago.

Thank you for the details.

What message does it show in the Internet explorer ?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Do you have any other web browser installed in the computer like Mozilla Firefox, Chrome or any other,if so can you open web pages in it?

Customer: replied 1 month ago.
It just shows google
Customer: replied 1 month ago.
I have not received an answer, but my account has been debited. Please return my funds.
Thank you
Expert:  John replied 1 month ago.

To give you an answer i need to know more details that is why i asked the above questions.

Do you wish to continue with justanswer tech support please let me know?

Sincerely,

John

Customer: replied 1 month ago.
I have fox and chrome, and both work fine
Customer: replied 1 month ago.
Actually, I will not continue. Please just refund my account. Thank you
Expert:  John replied 1 month ago.

OK i will request customer service to refund the amount.They will contact you and do the necessary.

John