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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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Ii sent you a message you asked for email info which I gave

Customer Question

ii sent you a message you asked for email info which I gave & you didn't seem to understand
JA: Just to clarify, what email service provider are you using?
Customer: I gave my original email which was/is***@******.***
JA: Have you installed any updates recently?
Customer: Well as I explained before , some thing happened & I lost my task bar apps plus the desktop apps. I went into recovery which I recovered most but no sound.it just informs me that nothing is connected. I have had my speakers checked - OK they also work on my surface tablet. I have put all other personal details in. My name is***** 7 have been with you for 6 years
JA: Anything else you want the software expert to know before I connect you?
Customer: I think I have explained it
Submitted: 2 months ago.
Category: Software
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Please tell me more and specifically the problem that you are having. Are you having trouble accessing your @xtra.co.nz email account? If yes, are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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