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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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Trouble with photoshop. It suddenly started throwing and

Customer Question

Trouble with photoshop. It suddenly started throwing and error and requires installation--which I have done three different ways--no joy.
JA: What kind of computer do you have?
Customer: Error: "An error has been detected with a required application library and the product cannot continue. Please reinstall the application.
JA: Have you installed any updates recently?
Customer: Not that I am aware of.. but they do that automatically
JA: Anything else you want the software expert to know before I connect you?
Customer: Photoshop CS2, Compaq with AMD Athlon II X2
Submitted: 1 month ago.
Category: Software
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Is this windows or mac?

Customer: replied 1 month ago.
Windows 7 Home Premium on Compac Presario. Noticed I also get at boot up Acrobate Destiller: "Unable to create the temporary folder / Error: 5--Access is denied" --- Since Photoshop is an Acrobat product, not sure if that is related.
Expert:  Kevin T replied 1 month ago.

Would i be able to connect and have a look?