Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. If you are still able to use your Windows despite the McAfee issue, I suggest that you perform a malware cleanup since McAfee services could have been crippled by the malware that it detected.
You need to download and run RKILL tool first so that it can stop all malware services running on the background. Here is the link to download:
After running RKILL, it will prompt you to run your security software. This time, download and install Malwarebytes and perform a quick scan. Here is the link to download malwarebytes. Just use the free version:
If you are unable to use the computer due to the McAfee issue, you need to boot the computer into Safe Mode or Safe Mode with Networking and then perform the rkill+mcafee cleanup that I mentioned.
To boot into Safe Mode or Safe Mode with Networking, you need to tap and keep tapping F8 after booting Windows and then in the Advanced Boot options, select Safe Mode or Safe Mode with Networking there.
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