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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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All the pages I have been directed to do not respond...I was

Customer Question

All the pages I have been directed to do not respond...I was directed to the page to request a refund for the Norton Security I paid for but cannot download. I tried 4 times and the download clock went to 0 but I could not proceed with the remainder of the download as the pages would not activate.
Now I cannot get the pages to initiate a refund
Submitted: 2 months ago.
Category: Software
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.

Customer: replied 2 months ago.
I can be on line now
Expert:  Michelle replied 2 months ago.

I am online and ready.

Customer: replied 2 months ago.
no I would prefer just to be told how to fix this
Expert:  Michelle replied 2 months ago.

that is absolutely fine its basically additional service which you can opt or deny totally on your choice.

Customer: replied 2 months ago.
I just need to know why the download did not complete
Expert:  Michelle replied 2 months ago.

you want to get the site redirected issue to be fixed with norton that is why you purchased it am i correct?

Expert:  Michelle replied 2 months ago.

how did you try to download norton.