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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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I keep attempting to download adobe flash on to my mac

Customer Question

I keep attempting to download adobe flash on to my mac computer so I can listen to a voice thread for a class I am taking online. But I have tried to download it several times and I can not get it to work. I called apple support and they told me to contact you guys.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: MacBook air and I have no idea what operating system I'm running
JA: Have you installed any updates recently?
Customer: not that I am aware of
JA: Anything else you want the software expert to know before I connect you?
Customer: no I think that's it
Submitted: 4 months ago.
Category: Software
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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