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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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Working with windows 7. tried several times to down load. Am

Customer Question

Hi, My name is*****: What kind of computer do you have?
Customer: Working with windows 7. tried several times to down load. Am quite the amateur here I have a Dell computer. am using the top of the line SuperAnti Spyware. Am trying to get into the 21st century but seem to lack all the credentials.
JA: Have you installed any updates recently?
Customer: Have tried to install several adobe flash programs. no success
JA: Anything else you want the software expert to know before I connect you?
Customer: I don't know how to respond to the question.
Submitted: 4 months ago.
Category: Software
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you receiving errors about Adobe Flash from certain websites?

Please reply in the box just below. Thank you.

Customer: replied 4 months ago.
I am lost in the quagmire of on line communications.
I'm very ill at ease with all of this.Is there a way we can talk on the phone?
Expert:  Byron replied 4 months ago.

Certainly. I've sent the lowest offer the system will allow me to make.

Customer: replied 4 months ago.
I have sent the money. I sent the additional money for a phone call.
I have spent two hours waiting for an answer from a tech support.I am tired of trying to understand you here. Send me a e mail to***@******.*** or call at(###) ###-####Curt
Expert:  Jess M. replied 4 months ago.

Hi Curt, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Do you still need help with this problem? If yes, can I remotely access your computer so that I can directly assist you in your Adobe issues while you watch on your screen?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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