How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Can' remember password, security question answers rejected,

Customer Question

can' remember password, security question answers rejected, very frustrated. I did get in using a code, but was booted out when I tried to open an attachment. What now?
JA: When did you last reset your username and password?
Customer: It reports Dec. 16. My notes are in GRR; I am in Florida
JA: Have you installed any updates recently?
Customer: Not deliberately. I stay away from that!
JA: Anything else you want the computer expert to know before I connect you?
Customer: All I want is to access the email; maybe a search or two on the web
Submitted: 1 month ago.
Category: Software
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What email account are you having trouble accessing? A Gmail account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess