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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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MacBook Pro, Yes, around a month ago. Notified through Adobe

Customer Question

Greetings Michael,
JA: What kind of computer do you have?
Customer: MacBook Pro
JA: Have you installed any updates recently?
Customer: Yes, around a month ago. Notified through Adobe cloud
JA: Anything else you want the software expert to know before I connect you?
Customer: Yes, I'm a cinematography student, who needs to do several voiceovers.
Submitted: 1 month ago.
Category: Software
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know what the exact issue is that you are having with your Mac?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
I'm sorry there must be a misunderstanding, the problem is not with the computer. I was seeking assistance for Adobe audition.
Expert:  Lorenz Vauck replied 1 month ago.

There was no description of your issue yet, all I saw was this:

Customer

Greetings Michael,
JA: What kind of computer do you have?
Customer: MacBook Pro
JA: Have you installed any updates recently?
Customer: Yes, around a month ago. Notified through Adobe cloud
JA: Anything else you want the software expert to know before I connect you?
Customer: Yes, I'm a cinematography student, who needs to do several voiceovers.

What is the issue with Adobe Audition then please?