Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues with your Norton antivirus software. I believe the renewal notification was sent through email but was sent to the junk or spam folder. If you do not have Norton product installed, or if you do not want to continue using Norton, then I can assist you in requesting for a refund for your automatic renewal. I can also assist you (using Secure Remote Assistance) in obtaining an antivirus program that is free and more secure than Norton.
Please let me know by replying to me here so that I can help you further.