How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask technicalcat Your Own Question
technicalcat
technicalcat, Consultant
Category: Software
Satisfied Customers: 1957
Experience:  20 years combined corporate and small business experience.
65369237
Type Your Software Question Here...
technicalcat is online now
A new question is answered every 9 seconds

I just loaded TT Home & Business 2016 on a new Windows 10

Customer Question

I just loaded TT Home & Business 2016 on a new Windows 10 computer. TT 2016 found my files from 2015 (done on a Windows XP computer), but when I tried to bring the TT 2015 files into TT 2016, TT 2016 didn't recognize my password ***** my SS #. What can I do?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dell 3650 computer, running Windows 10
JA: Have you installed any updates recently?
Customer: The Windows Updates are current and so are the TT 2016.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's it; just trying to get TT 2016 to read the TT 2015 files
Submitted: 4 months ago.
Category: Software
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.
I will help you now.

Generally, you can't open the older files in the newer versions. Do you by chance have a PDF , or the 2015 disk to install with?

Related Software Questions