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technicalcat, Consultant
Category: Software
Satisfied Customers: 1957
Experience:  20 years combined corporate and small business experience.
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I just loaded TT Home & Business 2016 on a new Windows 10

Customer Question

I just loaded TT Home & Business 2016 on a new Windows 10 computer. TT 2016 found my files from 2015 (done on a Windows XP computer), but when I tried to bring the TT 2015 files into TT 2016, TT 2016 didn't recognize my password ***** my SS #. What can I do?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dell 3650 computer, running Windows 10
JA: Have you installed any updates recently?
Customer: The Windows Updates are current and so are the TT 2016.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's it; just trying to get TT 2016 to read the TT 2015 files
Submitted: 4 months ago.
Category: Software
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.
I will help you now.

Generally, you can't open the older files in the newer versions. Do you by chance have a PDF , or the 2015 disk to install with?

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