How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 552
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

TO INSTALL A MCAFFE LIVESAFE. NOW I HAD ENTER 25 DIGIT

Customer Question

HI, I AM TRYING TO INSTALL A MCAFFE LIVESAFE. NOW I HAD ENTER 25 DIGIT NUMBER. WHERE DO I HAVE TO GO FROM THERE?
JA: How much experience do you have with this particular machine?
Customer: None at all.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: I don't know.
Submitted: 1 month ago.
Category: Software
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.

Expert:  Michelle replied 1 month ago.

post me a screenshot where you are facing a problem.

Customer: replied 1 month ago.
I just want to know which one to click.
Expert:  Michelle replied 1 month ago.

can you post a screenshot here?

Customer: replied 1 month ago.
Never mind I'll figure it out
Expert:  Michelle replied 1 month ago.

remote is an additional service if you dont want to opt for thats absolutely fine we can continue on the chat session.

Expert:  Michelle replied 1 month ago.

can you take a picture of the screen on which you are unable to proceed further.