Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.Let me know when you could be online so that we can get started to fix this.
post me a screenshot where you are facing a problem.
can you post a screenshot here?
remote is an additional service if you dont want to opt for thats absolutely fine we can continue on the chat session.
can you take a picture of the screen on which you are unable to proceed further.