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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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I can not get into regular windows 10. Enter password takes

Customer Question

I can not get into regular windows 10. Enter password ***** me too windows but can not get into it all the way. Tells me to sign in again and it might bring it up. Does not
JA: When did you last reset your username and password?
Customer: when I bought it and set it up 6 months ago
JA: Have you installed any updates recently?
Customer: I was trying to install fitbit and real time, on Saturday and since than have been getting this
JA: Anything else you want the computer expert to know before I connect you?
Customer: How do I fix it
Submitted: 3 months ago.
Category: Software
Expert:  Elgin Vega replied 3 months ago.

Hi, my name is***** will try my best to help you with this request.
What happen to windows after you loggin in?, I there an option you cannot access?

Customer: replied 3 months ago.
This is not an answer and hope it does not cost me more money.
Log in, password ***** I had 20 icons originally and now shows 6. HP help, which you click on willnot work, HP office printer, hp supplies, solitare. They usually came right up on screen when you clicked them. Now goes to blink. Tells me that I may sign on again and get too windows, when I do, same thing. All files are gone and toolk out my mouse and keyboard. HP was NICe ENOUGH to fix that. Also tells me if I change anything it will not work.
Expert:  Elgin Vega replied 3 months ago.

Wanna try a free remote session using teamviewer?

so I can check the problem