I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know where you´ve purchased / renewed Norton? Was that directly with the Norton website or through a 3rd party seller / shop?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
Thank you for checking, just to make sure, can you access the Norton website fine and see your subscription there?
Without a remote-assistance, I cannot really help you as I do not know nor can see what is going on at your computer with Norton and the subscription right now, I am sure you understand? Do you still not want a remote-assistance or should I login to your computer and resolve the problem for you?
Also, I am unable to advise about any billing related questions, I am just the technician and can only help you with your computer issue. If you need clarification about the billing, please call JustAnswer customer care at:
USA / Canada 1-***-***-****
Afterward please reply here once again and let me know if you wish to continue.
Thank you very much for your patience,