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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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I purchased Office 365 back on 10/27/2016 I can not get it

Customer Question

I purchased Office 365 back on 10/27/2016 I can not get it on my computer. It says I have done all but the final step. I can't get tothe page to do it
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP 2311x windows 7
JA: Have you installed any updates recently?
Customer: nope
JA: Anything else you want the computer expert to know before I connect you?
Customer: just help me get it done
Submitted: 3 months ago.
Category: Software
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.
I will help you now.

What is the exact message you are seeing on screen?

Customer: replied 3 months ago.
It will not let me go to the final page to finish set up VLSC website
Customer: replied 3 months ago.
Just please tell me what to do
Customer: replied 3 months ago.
are you still there
Expert:  technicalcat replied 3 months ago.

VLSC is for corporate and educational customers. Not home/end users. How did you purchase this Office?

Customer: replied 3 months ago.
I am with the City of Culloden Government It is for this computer through the city
Customer: replied 3 months ago.
I have to leave in 5 minutes. Please email the solution to me Thank you
Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Please tell me if you receive an error message when trying to finish the Office 365 setup? If so, type it here.

Thanks,
IT Miro

Customer: replied 3 months ago.
I have received no error messages. I get confirmation that all I have to do is go to the website and finish. I can not get
to the website will not open I have all the icons that come with 365 but none of them work
Customer: replied 3 months ago.
I am sorry I have an appointment and can not finish. Please email me the solution. Thanks you so much;
Expert:  IT Miro replied 3 months ago.

I cannot you just e-mail the solution as there could be several possible causes of the problem. When you return, I suggest we establish a secure remote assistance which will allow me to see the problem and help you directly.

Let me know if you would like that.

Regards,

IT Miro

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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