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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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My acer aspire R7 571 won't start. checked plugs and wyfi

Customer Question

my acer aspire R7 571 won't start. checked plugs and wyfi connections.
JA: Just to clarify, what's the exact model of your Aspire? And what operating system are you running?
Customer: Acer Aspire R7. Windows 10 Google
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: I believe everythi gwas working well when put on ' sleep mode
Submitted: 19 days ago.
Category: Software
Expert:  IT Miro replied 19 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 19 days ago.

Please do the following:
1. Disconnect the power connector from the laptop as well as any other hardware that may be connected such as mouse, printer, external hard disk drive, etc

2. Press and hold the power button for 30 seconds, and then release it

3. Now re-connect the power adapter and turn the laptop on

Let me know if it powered on.

Expert:  IT Miro replied 16 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro