Hello,I am the person that will be helping you today.I am sorry to hear that you are having these problems with the data loss. As it stands, please do not do anything else on the computer, as that may cause issues with recovering the data.
May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.Please, send your reply below in the box. After you type your message, click the Send button.