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Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 9755
Experience:  Proud to have been getting computer technicalities into working order since 1988.
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For the new year I have new responsibility at work (yippee).

Customer Question

Hi Dave
For the new year I have new responsibility at work (yippee).
I am now in charge of updating a website using Rivista/GTxcel. I cannot figure out how to crop photos so they do not distort. Having a hard time getting any help form the software peeps - they just direct me to online FAQ which does not show me what I'm doing wrong. Help?
Submitted: 13 days ago.
Category: Software
Expert:  Russell H. replied 13 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I'm not Dave, and since he seems to have not picked up on this case very promptly, I feel I should offer what help I can.

The general difficulty you are running into is like this:

1. any photo file on your computer, e.g. a JPEG or JPG type file, has a width (in pixels) and a height (in pixels.)

"Pixels" might be seen, simply, as 'dots'. Dots of color.

2. as displayed on a website, you can either display them as-they-are (height and width -wise), or more usually, and what seems to be the problem in the context of your question, you can have tags on the website or in the website code, for 'width' (again in pixels) or 'height' (ditto). Those widths and heights, in the website code, can force your picture file to occupy that much space in pixels-high and pixels-wide. So thus, you have distortion of the photo.

The solution:

A: either you eliminate the tags from the website code, for each image, that specify width and height, and just let the website display the picture as-is with regard to its inherent width and height, or

B: you may redo the picture to that width and height, with photo editing software. For instance, there is the MS Paint (or, Paint) program on all Windows computers. You can load a picture into it, then go to

in the Home tab of the program

to RESIZE

which will ask your for a percentage of re-sizing. 100 % means no-change, 50 % means reduce to 1/2 (in height, or width, or usually both, but the height and width percentages can be entered to be different) and 200 % means enlarge by a factor of 2.

Then you can Save As from that program, give the resized pic a new name (in case you need to preserve the original sized version of the photo), save that, ... then post that resized version to your website, so that it is not distorted.

Customer: replied 13 days ago.
I am familiar with pixels & percentages. Photoshop expert.Cannot find how or where to "eliminate the tags from the website code." How is that done in Rivista/GTxcel ?
Expert:  Russell H. replied 13 days ago.

There is no mention of that 'Rivista/GTxcel' software online, at all.

Is it perhaps, misspelled?

The best you can do perhaps, without any information about the website editor you are evidently using, is to look at the finished product.

Take a distorted photo... look for its width and height setting, e.g. in the code (which you can view in a browser, by bringing up the page, and going to

Page Source

(or in various places depending upon which browser, I.E., Safari, or Firefox, Opera, etc., you are using). It help if the file name of the picture is known. The tag you look for has that file name in it (do a search) and is an

<IMG ........

tag. The 'width=....' and 'height=...' tags should be visible there. If there are no such height and width tags, then your CSS style sheet headers on the page should be constraining the width and height.

It would be easier if I could identify what web page editor you are using. Who provided it? If e.g. GoDaddy provided it, then I could perhaps identify it and find information about it, specific to it.

Customer: replied 13 days ago.
All I know is to update the website I am supposed to start here with Rivista:When I click on the help button it takes he to GTxcel:
Expert:  Russell H. replied 13 days ago.

Thanks for that information. I found your editor: godengo.zendesk.com

and it has this about adding an image:

https://godengo.zendesk.com/hc/en-us/articles/204812259-Add-image-to-Article

And it does mention that the mobile view will readjust images to fit the device (mobile devices have much smaller screens) so there's no hard-and-fast size for images, it seems, when posted with this software.

Where are you viewing the site or its display of the images? on a computer or on a handheld/mobile device?

Is the site for computers, mainly?

Customer: replied 12 days ago.
Already read that "Add image to Article" section. I am doing everything it says to do.Cannot figure out why images want to be 6" x 4". When I put a narrower photo in it just distorts and expands itself to be 6" wide. Why why why.
Expert:  Russell H. replied 12 days ago.

Because, unless you use the HTML Editor function that I saw among that software that you are using, the width and height tags will constrain to those dimensions.

That is assuming that it is simply width and height tags in the <IMG.... tag... it can be coded differently, and much more obscurely, more difficult to find and eliminate.

Pre-editing the image you post, to fit those relative dimensions (6 x 4 being 3:2 in aspect ratio) before posting it, will prevent distortion.