I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if this error message is exactly the one that program is giving you? Please verify again and if not, please reply with the exact error message afterwards.
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
I see, well, you need a server with the advantage database running for this to work, is the server on and running?
I think a connection to the affected computer would be the best idea tomorrow then, so that we can check what is going on together. Would that work for you?
I can´t call at that time, but I can forward you to another expert that possibly can if you wish. But I honestly think that a remote-connection would make more sense to fix the problem "hands on". Please let me know what I should do and I will act accordingly. Thank you :)
as you see, no other expert picked up your question as no one of them has experience with that special combination. I still can offer you to do it via a remote-connection, just let me know.