I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which exact problem you are having with the activation? Is it showing any kind of error message to you or can´t you get to the activation at all?
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Did you enter the code you´ve received via email into Kaspersky already?
May I remotely connect to your computer, so that I can do it for you while you can relax and watch me doing it on your screen? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen and we will chat there as well so that you will always know what I will be doing next while fixing the problem.
I absolutely understand, but we are not Kaspersky, we are independent computer experts and need to be paid for our work, as you might understand? Is that fine with you?
But they don´t, unfortunately. So what should we do? Continue or refund?